Return Policy - That Plantsman

Last Updated: Aug 12, 2023

At That Plantsman, we are committed to providing you with high-quality articles/aqua terras crafted with care. Please take a moment to review our return policy before making a purchase.

Refunds and Returns

We regret to inform you that we do not offer refunds on any of our articles. Each enclosure is carefully crafted and inspected to ensure its quality before it leaves our premises. Our commitment to delivering top-notch products remains unwavering, and we are confident that you will be satisfied with your purchase.

Damages and Irregularities

We understand that damages or irregularities can occur during transit or delivery, despite our best efforts. To address this, we kindly request that you thoroughly inspect the terrarium at delivery time. If you notice any damages, defects, or irregularities, please immediately bring them to our delivery personnel’s attention.

Reporting Damages

If you identify any issues with your terrarium upon delivery, please follow these steps:

Notify Delivery Personnel: Inform our delivery personnel about the specific damages or irregularities you have observed. They will document the issues and assist you accordingly.

Photographic Evidence: Take clear photographs of the damaged or flawed areas of the terrarium. These photographs will aid in the assessment and resolution process.

Contact Customer Support: Reach out to our customer support team as soon as possible. You can do this by calling our dedicated helpline or sending an email. Provide your order number, a description of the issue, and attach the photographs for reference.

Resolution Process

Upon receiving your report and photographic evidence, our customer support team will initiate a thorough investigation into the matter. Depending on the nature of the issue, we will offer an appropriate resolution, which may include:

Replacement: If the damage or irregularity is substantial and irreversible, we will arrange for a replacement terrarium to be delivered to you.

Repair: In some cases, minor damages or defects can be repaired. We will assess the situation and determine if a repair is feasible.

Store Credit: If a replacement or repair is not possible, we may offer you store credit equivalent to the value of the purchased terrarium, which you can use for future purchases.

Important Notes

Our policy for reporting damages is applicable only at the time of delivery. We are unable to entertain claims for damages reported after the initial delivery has been completed.

The provided photographs will be used solely for the purpose of assessing damages and resolving the issue. We respect your privacy and will handle your information with care.

Our commitment to your satisfaction is our top priority. We appreciate your understanding of our return policy and your cooperation in promptly reporting any damages or irregularities.

Thank you for choosing ThatPlantsman. If you have any questions or concerns about our return policy, please feel free to contact our customer support team. Your trust in our products and services is greatly valued.

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